IF YOU DON’T KNOW, YOU DON’T KNOW
Frequently Asked Questions (FAQs)
There are many common questions about VoIP phone systems, especially hosted VoIP phone systems like Intulse. We address many of those questions on this page, but if you still have unanswered questions after reading this information, please reach out to us via the support link at the top of the page.
What Do I Get With Intulse?
What VoIP features come standard with Intulse?
Here’s a list of features that every Intulse client gets:
- Intulse App & System Dashboard
- Time Based Routing
- Virtual Receptionist
- IVR Menus
- Conference Calling
- Simple Call Transfers
- Company Directory
- Call Recording
- Unlimited Extensions
- Customized Greetings
- Multi-Way Calling
- Presence Monitoring
- Voicemail
- Voicemail to Email
- Call Queues
- Caller ID
- Custom Hold Music
- Dial by Extension
- Dial by Name
- Direct Inward Dialing
- Ring Groups
- Do Not Disturb
- E911
- Find Me/Follow Me
- Call forwarding
- Missed Call Indicator
- Number Porting
- Faxing
What other features are available with Intulse’s VoIP service?
- Toll-free service
- CRM integrations with Salesforce, HubSpot, Redtail, Wealthbox, AgencyBloc, RockRMS, Insightly, SuiteCRM, Zapier, and more.
- FaxPro solution (enhanced faxing capabilities for the price of standard from the other guys )
- Advanced Call Center Features (basic call center features are included in Standard Features)
- Geographically-diverse redundancy (for improved reliability)
- Custom reports
- Professional voice recording
Does Intulse integrate into popular CRMs like Salesforce?
Intulse offers VoIP integration for many CRMs, including HubSpot, Salesforce, Redtail, SuiteCRM, Wealthbox, AgencyBloc, Insightly, RockRMS, Zapier, and more. If you’re using a different CRM, we’d love to build the integration for free (see details).
Can I use my existing phone & fax numbers with VoIP?
Yes, almost every active voice/fax number is portable via federal guidelines, meaning you can likely keep your phone number. Intulse can confirm if your numbers are portable as part of the discovery call (schedule here).
What Do I Need For VoIP Phones?
Will I need to buy new phones for VoIP?
It depends. If you are currently on a cloud-based VoIP system, you can likely reuse your VoIP phones. If on a traditional analog system, then yes. There are also options to not use a physical phone at all (you can make/receive calls from a computer or a smartphone that you already have).
How long will my phones be down during the transition to VoIP?
Zero. Our onboarding VoIP professionals will be able to assist you with transitioning in a seamless manner, affording you zero downtime in making this valuable change. See what’s involved in switching to VoIP.
Will I need to upgrade my internet connection for VoIP?
Assuming you already have a broadband (non-DSL) connection, you are likely fine. Our Codec uses 100 kbps per phone call, which means you can make/receive 10 simultaneous calls on a 1 mbps connection. Want more detail? Contact us or see our help documentation about network readiness.
What if my internet connection goes down, will I lose phone service?
No. While the phones on your desk may not be able to ring due to internet/power outage at your location, the hosting site where your phone server resides is still up and functioning. We have several App & call forwarding options to keep you in touch with your customers and prospects. Want more detail? Contact us
General VoIP Questions
Can I just use my cell phone for VoIP?
Absolutely. With the Intulse App, you can make and receive calls on your Apple/Android device easily without disclosing your personal cell number.
Is it complicated to set-up my phone system with VoIP?
If you use another provider, the answer is YES! However, Intulse provides all of the tools and resources (like video tutorials) that you can use to train users, make changes, and update extension information. If you do need support, did we mention that all of our support is US-based? See what’s involved in switching to VoIP.
Can I choose my own business phone number?
Yes, we can provide you with a searchable database of available numbers with your area code.
Is VoIP good for small businesses?
Yes, it is. In many cases, a cloud VoIP solution like Intulse can make a small business appear to be a larger, more established entity. It offers the features and benefits that big companies pay handsomely for, but for a fraction of the cost.
Does business VoIP require a service provider?
Yes, it does. Unless you’re a large corporation that wants to host their own PBX (and a bunch of other expensive hardware), you will want to use a 3rd-party business VoIP service provider. There are technical reasons for this, but there’s no need to understand that when there’s a team of VoIP experts on your side from Intulse.
Does Intulse install the VoIP phone system?
Yes, we install the phone system in a data center for you. Should you want to, you can unbox and plug in your new VoIP phones (you can also bring your own VoIP phones to Intulse).
Do I need to buy any hardware from Intulse?
If you already have VoIP-compatible phones, you don’t need to buy any hardware (you can bring your own device). Intulse can work with a wide variety of phones from many different vendors. We offer two pricing options for new phones: buying or renting. Learn more about VoIP phones here.
How easy is it to use and manage VoIP?
The Intulse App makes it incredibly easy to use and manage your VoIP! Management is a snap with our Intulse Account Center. You have the power to fully design and manage your phone system and our support team is always available to answer any questions.
How quickly can I get VoIP set up for my business?
With Intulse, we can have you up and running in minutes. While number porting takes at least a week, utilizing number forwarding we are able to get you live as quickly as you would like. See what’s involved in switching to VoIP.
How reliable is business VoIP with Intulse?
Intulse strives to provide reliable VoIP service – with high call quality. Your local network is a vital component to getting you that high quality. Because your system is in the cloud, the majority of what you need is located outside of your office:
- Stable high speed internet access
- The right configuration for your network components
- Reliable network equipment
- Good cabling to your phones
Is VoIP cheaper than a traditional business landline phone system?
Typically yes. Though, it depends on the size of an organization, the number of lines they are currently paying for and what type of phone system they currently in place. A savings of 40-70% has been enjoyed by many businesses making the switch.
How is VoIP better than a business landline (in addition to being cheaper)?
One huge benefit is that VoIP does not limit the number of lines available for simultaneous calls. With a landline service, once all lines are in use, the next caller gets a busy signal. With Cloud VoIP, one number provides ‘unlimited’ simultaneous calling.
What is a VoIP phone system for businesses?
VoIP stands for “Voice Over Internet Protocol,” and means your business phone calls are placed over the internet, rather than through traditional phone lines. No clunky/ expensive servers (ex. PBX) or technicians are needed because Intulse hosts and manages the phone system for you. It means you can make and receive phone calls anywhere you have an internet connection, such as your home office.
Why should I choose Intulse for business VoIP?
Our customer reviews really tell the story; they rave about our customer support team, their availability, knowledge, patience, and willingness to work through a problem or explain in easy-to-understand language how something works. We have earned several awards from 3rd party sources, including Software Advice Best in Customer Support 2022, GetApp Category Leader 2022, and Capterra Best Value in VoIP 2022.