Intulse's SuiteCRM integration merges your phone with your CRM (customer relationship management). Any screen in the Intulse Dashboard that would normally display a simple phone number automatically searches the caller ID within SuiteCRM and returns any customer records that match. For example, when someone calls you instead of displaying the caller id you'll see the name of the person as it appears in Redtail and can click on the name to launch their account within SuiteCRM. You can quickly add call notes to a customer's activity details, the note will automatically contain all the basic information about the call such as start time, duration, direction (inbound/outbound), and if the if the call was recorded, a link to the recording.
To experience the integration between Intulse and SuiteCRM you will need to use the Intulse Dashboard App.
This guide assumes that you already have the Intulse Dashboard on your favorite device and that you are already logged in. If you need help getting into the Dashboard click here to learn more.
For more information about SuiteCRM, check out their website!
Rev. Apr 20, 2018