Your number transfer request has been rejected by your current telecom provider. We recognize the inconvenience this may cause you, and are committed to facilitating your move to Intulse in as smooth a manner as possible. Please read the below for some additional information on the rejection, as well as some recommended steps to drive prompt resolution.
There are a number of reasons that this happens; however, the most common are some type of "information mismatch", where the information you provided to us does not match the information in your current telecom provider's systems:
There are many other reasons why a number is rejected, but these are the most frequent.
To resolve these issues, Intulse needs to obtain, from you, the following information. You will need to reach out to your current telecom provider and request that they provide:
With this information, Intulse can dispute the rejection and generally we are able to receive a relatively prompt transfer date.
There are other times when the above practices don't work—in particular, your current provider might give you significant pushback on obtaining the items above. In these cases, you will need to escalate with your current provider. Below are listed some best practices for doing this:
Intulse will do all we can, on your behalf, to transfer your numbers; however, following the steps above will greatly accelerate timelines for the actual transfer.
<<Current Provider Name>>
ATTN: Local Number Transfer Department
<<Current Provider Address>>
<<Current Provider City, State, ZIP>>
RE: Transferring numbers for <<Company Name>>
To Whom It May Concern: <<Company Name>> has requested that the following numbers be transferred from <<Current Provider Name>> to Intulse, Ltd.
<<List numbers here>>
This request was submitted originally on <<Submission Date>>. Since that time we have requested that these numbers be released and we are still waiting for these numbers to transfer.
<<Company Name>> has (or will be) filing a complaint with the Federal Communications Commission.
Please pay prompt attention to this matter.
Rev. May 2, 2018