The flexibility has been awesome. Anytime we ask for a feature, configuration change, or new configuration altogether, the answer is always a "YES" with minimal deployment time. We went from "0" to a fully operational call center in just 60 days. Not many vendors can do that!
Director of Acquisition Integration & Technology Services
The software is easy to use. We especially like the dashboard and the integration with Redtail is very good. We switched because of this integration and are happy with the decision.
Stage 2 Planmning Partners
The switch has definitely been a positive move. It's helping us get more professional, and it's really easy to use. I also appreciate how supportive the whole Intulse Team has been as we transitioned over. So only good things to say!
We recently got out of a long term contract with a local VOIP company, and we were paying an extraordinary amount of money. When the time came to shop around for a new provider, we were referred to the team at Intulse by our IT consultant. Intulse was able to save us hundreds of dollars each month. They worked with us to ensure we felt comfortable with our decision and made the transition process extremely easy.
Our previous carrier ported our number without any notification, and Adam was on site within an hour assisting us with the transition.
We couldn't be happier with the new phones, and features of the system!
Colin M. Bell
Myers & Bell Insurance
After two years of inconsistent service and performance, we decided to switch from a large well known cloud based phone system to Intulse and we could not be happier with the change. Intulse customer support before, during and after our transition has been incredibly responsive. They took the time to listen to the features we needed and the issues we were experiencing with our old system. They were able to build a system specifically for our firm that kept all of the features we needed and added features we did not have before. The ability to work with a local company who is willing to come to your location for setup and training is refreshing in a world of endless customer service menus and hold times. The icing on the cake is they are able to provide this level of customer service and customization of our phone system at a lower price than our previous provider! I highly recommend you speak to Intulse if you are looking to make a change with your phone system.
Transitioning our phone system to Intulse was a successful smooth change, very happy! The phone system is extremely user friendly and ease to train other staff and users. The solution is simple and yet very powerful, with the help of Intulse customer service, we have tweaked the system to each need we have.
ElecTech Contracting, Inc.
We are a unique business that spends all day on our phones with unusual call structure and user experience demands. Adam F. patiently ensured that Intulse set up our system to work exactly how we needed it to work - executing excellence even in the details. Compared to our old system, every aspect has been improved from call quality to reliability. The VoIP technology and public API allowed the new Intulse phone system to work seamlessly with our existing SCM and CRM systems. If you are still using an RJ11 based phone system or want to improve your VoIP system, we highly recommend the team at Intulse.
The software allows me to check the status of all the phones without leaving my office. I can also check my voicemail from the app.
Lancaster County Christian School
They customize dashboards, recordings, and found a solution that met all our demanding needs. Their phone system can be customized, is geographically redundant, fits all sizes of companies, and easy to implement. We are constantly making changes, and their customer support is responsive, and just wonderful to work with.
Value and ease of use. We were stuck with an antiquated voice system that resulted in countless voice mails and missed calls. This system allowed us to provide better customer support and increased efficiency by routing calls directly rather than having our receptionist do this manually.
East of use. Dashboard is very handy, especially with multiple office locations in multiple states. The ability to integrate with our CRM, add notes, hot transfer calls to cell phones when on the way out, etc. Love it!
The ability to have on hold messages and educate our customers about things we offer, that they were not aware of. Also, we are thinking about another location and the ease to expand this phone system is super easy!
I love everything about the new system! From the everyday phone calls and customizable features to the app on our cell phones which enable my agents to service their clients like they were sitting in the office. Our previous company had half the features for twice the price!