System Status & Alerts

All systems are operating within their specified design parameters.
If you are experiencing an issue with a service provided by Intulse please contact our support team.

Thanksgiving Holiday

Monday November 12 2018, 10:00AM (GMT -05:00)
Intulse will be closed to celebrate the Thanksgiving holiday on Thursday November 22nd and Friday November 23rd. Our emergency support services will remain available during this time.

November 2018

RESOLVED - Calling Issues

Monday October 15 2018, 2:32PM (GMT -04:00)
The is is now resolved. The issue was indeed with an upstream partner at our New Jersey data center.

Monday October 15 2018, 2:14PM (GMT -04:00)
We have identified that a network peering partner at our New Jersey data center is having issues. This is affecting many of our east coast clients. This means that the source of this outage is beyond our equipment so we are working with partners to get this issue resolved as quickly as possible.

Monday October 15 2018, 2:00PM (GMT -04:00)
We are aware that clients are experiencing issues when placing/reciving calls. We will update this page when we have more information.

October 2018

RESOLVED - All circuits are busy now

Friday September 14 2018, 6:10PM (GMT -04:00)
Service has been restored and we are routing calls normally. We are working our partner carrier to understand what the root cause of the issue was so we have a comfort level that this type of issue will not happen again. At no point have any of directly Intulse services or equipment malfunctioned during this outage. Still, we take responsibility.

Friday September 14 2018, 5:30PM (GMT -04:00)
We have received reports that the issue from earlier is occurring again. We're on it.

Friday September 14 2018, 11:35AM (GMT -04:00)
Service has been restored and we are routing calls normally.

Friday September 14 2018, 11:25AM (GMT -04:00)
The issue was caused by an outage in one of our partner carrier's facilities near Las Vegas, NV. We have rerouted calls to backup location.

Friday September 14 2018, 11:20AM (GMT -04:00)
We have received reports that users are unable to make/receive external calls. We are working with our partner carriers to resolve the issue.

Labor Day Holiday

Thursday August 30 2018, 4:00PM (GMT -04:00)
Intulse will be closed to celebrate the Labor Day holiday on Monday September 3rd. Our emergency support services will remain available during this time.

September 2018

Independence Day Holiday

Friday June 29 2018, 4:00PM (GMT -04:00)
Intulse will be closed to celebrate the July 4th holiday on Wednesday July 4th. Our emergency support services will remain available during this time.

July 2018

Comcast Issues

Friday June 29 2018, 4:03PM (GMT -04:00)
We just confirmed that there are no issues at our data centers, or with our systems. We also received confirmation from multiple sources, stating that Comcast is in fact having issues today. The nature of these issues are such that you may still have partial internet access but are still experiencing the issue. This is outside of the Intulse network but we will be monitoring the situation. Please contact Comcast support and report an internet outage if you are experiencing difficulties.

Friday June 29 2018, 2:00PM (GMT -04:00)
Intulse has received several reports of call drops and general misbavior of desktop phones. Our monitoring systems are not reporting any issues with our equipment and so we suspect that this is part of a widespread Comcast issue across the United States.

June 2018

Comcast Issues

Wednesday April 4 2018, 1:37PM (GMT -04:00)
We just confirmed that there are no issues at our data centers, or with our systems. We also received confirmation from multiple sources, stating that Comcast is in fact having issues today. The nature of these issues are such that you may still have partial internet access but are still experiencing the issue. This is outside of the Intulse network but we will be monitoring the situation. Please contact Comcast support and report an internet outage if you are experiencing difficulties.

Wednesday April 4 2018, 11:00AM (GMT -04:00)
Intulse has received several reports of intermittent call quality issues, call drops, and general misbavior of desktop phones. Our monitoring systems are not reporting any issues with our equipment and so we suspect that this is part of a widespread Comcast issue across the United States.

April 2018

Easter Holiday

Monday January 1 2018, 8:00AM (GMT -05:00)
Intulse will be closed to celebrate the Easter holiday on Friday March 30th and Monday April 2nd. All non-critical tickets will be addressed on Tuesday, April 3rd. We will have on-call technicians actively monitoring our network for potential issues and responding to emergency tickets.

March 2018

New Year Holiday

Monday January 1 2018, 8:00AM (GMT -05:00)
Intulse will be closed to celebrate the New Year holiday on Monday January 1st. All non-critical tickets will be addressed on Tuesday, January 2nd. We will have on-call technicians actively monitoring our network for potential issues and responding to emergency tickets.

January 2018

Christmas Holiday

Tuesday December 26 2017, 8:00AM (GMT -05:00)
Intulse will be closed to celebrate the Christmas holiday on Tuesday December 26th. All non-critical tickets will be addressed on Wednesday, December 27th. We will have on-call technicians actively monitoring our network for potential issues and responding to emergency tickets.

Monday December 25 2017, 8:00AM (GMT -05:00)
Intulse will be closed to celebrate the Christmas holiday on Monday December 25th. All non-critical tickets will be addressed on Wednesday, December 27th. We will have on-call technicians actively monitoring our network for potential issues and responding to emergency tickets.

RESOLVED - One-way audio for some clients

Tuesday December 5 2017, 9:20AM (GMT -05:00)
The issue seems to have stopped happening however the underlying carrier has not explained why this happened. We are continuing to work with them to understand what happened.

Monday December 4 2017, 11:52AM (GMT -05:00)
The underlying carrier is still doing research and capturing calls that are having issues.

Monday December 4 2017, 7:55AM (GMT -05:00)
It would appear that issue is related to clients in a small part of Lancaster County, PA where the underlying carrier is Coretel. They have been alerted to the issue and we are waiting on them to resolve it.

Monday December 4 2017, 7:20AM (GMT -05:00)
There are reports of inbound calls experiencing some issues with one-way audio, engineering is looking into it further. We will update this page as more information becomes available.

December 2017

Thanksgiving Holiday

Thursday November 23 2017, 8:00AM (GMT -05:00)
Intulse will be closed to celebrate the Thanksgiving holiday on Thursday November 23rd and Friday November 24th. All non-critical tickets will be addressed on Monday, November 27th. We will have on-call technicians actively monitoring our network for potential issues and responding to emergency tickets.

Scheduled System Maintenance

Wednesday November 22 2017, 9:30PM (GMT -05:00)
We will be performing routine maintenance or several systems on November 22ND beginning at 9:30pm EST. There will not be any interruption of normal call behavior or system availability.

Level 3 / Comcast Outage

Tuesday November 7 2017, 10:30AM (GMT -05:00)
This kind of outage is rare and should never happen. If you want to know more about what happend, check out this article

Monday November 6 2017, 3:37PM (GMT -05:00)
It turns out that the issue was actually caused by Level (3) - which is now CenturyLink - and it affected more than half the ip customers in the USA. They posted on Twitter about the outage. According to Level(3) all services are restored.

Monday November 6 2017, 1:00PM (GMT -05:00)
Intulse became aware of a widespread Comcast internet outage in the Lancaster, PA area. If you are a Comcast customer you will likely experience call quality issues. This is outside of the Intulse network but we will be monitoring the situation because we have many clients in that area. Please contact Comcast support and report an internet outage if you are experiencing difficulties.

November 2017

Scheduled System Maintenance

Friday October 20 2017, 10:05PM (GMT -04:00)
Maintenance was completed successfully.

Friday October 20 2017, 9:30PM (GMT -04:00)
We will be performing routine maintenance or several systems on October 20th beginning at 9:30pm EST. There will not be any interruption of normal call behavior or system availability.

October 2017

Labor Day Holiday

Friday September 1 2017, 9:30AM (GMT -04:00)
Intulse will be closed to celebrate the Labor Day holiday on Monday September 4th. Our emergency support services will remain available during this time.

September 2017

Independence Day Holiday

Friday June 23 2017, 2:30PM (GMT -04:00)
Intulse will be closed to celebrate the Independence Day holiday on Monday July 3rd through Tuesday July 4th. Our emergency support services will remain available during this time.

July 2017

Scheduled System Maintenance

Monday March 27 2017, 10:12PM (GMT -04:00)
Maintenance was completed successfully.

Monday March 27 2017, 9:30PM (GMT -04:00)
We will be performing routine maintenance or several systems on March 27th beginning at 9:30pm EST. There will not be any interruption of normal call behavior or system availability.

Inbound and outbound calling issues

Monday March 27 2017, 9:52AM (GMT -04:00)
Our provider has resolved the issue at the data center. We have tested inbound and outbound calling for our clients and everything appears to be working correctly.

Monday March 27 2017, 9:45AM (GMT -04:00)
One of our data centers is experiencing an issue with connectivity. The Network Operations Center (NOC) has discovered an issue with one of the local internet providers and are currently re-routing traffic to bring the traffic back to normal.

Monday March 27 2017, 9:32AM (GMT -04:00)
There are reports of inbound calls experiencing some issues, engineering is looking into it further. We will update this page as more information becomes available.

March 2017

Christmas & New Year Holidays

Tuesday November 1 2016, 9:30AM (GMT -04:00)
Intulse will be closed to celebrate the Christmas and New Year holidays on Friday December 23rd through Monday December 26th and Monday January 2nd. Our emergency support services will remain available during this time.

December 2016

Thanksgiving Holiday

Tuesday November 1 2016, 9:30AM (GMT -04:00)
Intulse will be closed to celebrate the Thanksgiving holiday on Thursday November 24th through Friday November 25th. Our emergency support services will remain available during this time.

RESOLVED - Problem with inbound calls

Monday November 21 2016, 4:30PM (GMT -05:00)
The upstream provider has announced that they have resolved their issue.

Monday November 21 2016, 3:23PM (GMT -05:00)
We have tested inbound and outbound calling for our clients and everything appears to be working correctly. However, the up-stream provider has not announced that they have completely resolved their issue so we will continue to monitor the situation.

Monday November 21 2016, 2:51PM (GMT -05:00)
Some services have been restored but engineering is continuing to work with the up-stream provider on the remaining issues.

Monday November 21 2016, 1:25PM (GMT -05:00)
We have determined that the reported issues are being caused by a large up-stream provider and not directly by Intulse. We are closely working with this provider to restore all services.

Monday November 21 2016, 1:11PM (GMT -05:00)
There are reports of inbound calls experiencing some issues, engineering is looking into it further. We will update this page as more information becomes available.

Scheduled System Maintenance

Tuesday November 1 2016, 10:12PM (GMT -04:00)
Maintenance was completed successfully.

Tuesday October 25 2016, 9:30AM (GMT -04:00)
We will be performing routine maintenance or several systems on November 1st beginning at 9:30pm EST. There will not be any interruption of normal call behavior or system availability.